Services
At Golden Rays Scientific, our commitment to customers goes beyond just supplying products – we also offer a full suite of professional services to ensure your laboratory equipment is installed correctly, maintained well, and used effectively. Our goal is to maximise the uptime and performance of your lab investments, giving you confidence and peace of mind. All services are delivered by our in-house team of trained engineers and application specialists, with the convenience of local availability anywhere in Sri Lanka. Here are the key service offerings we provide:
Installation & Commissioning
Purchasing advanced lab equipment is only the first step – proper installation is crucial to get it up and running optimally. Our service engineers provide on-site installation and commissioning for all instruments we supply, from simple lab ovens to complex analytical systems. We follow manufacturer guidelines meticulously during setup, perform calibration and validation tests (IQ/OQ/PQ) as needed, and ensure that the equipment is configured to your requirements. By letting our experts handle installation, you eliminate the risk of setup errors and can be confident the instrument will deliver accurate results from day one. We also take care of any necessary local calibration standards or compliance checks during commissioning
Training & Application Support
Every lab staff member should feel confident using their new equipment or reagents. That’s why we include user training as part of our service package for new installations. Our application specialists will train your scientists or technicians on operating procedures, software interfaces, best practices, and basic troubleshooting for each instrument. Beyond initial training, we provide ongoing application support – for example, advising on the proper use of a chemical reagent in a protocol, or helping optimise an HPLC method on a new system. We can conduct training sessions at your site or invite your team to our demo lab for hands-on workshops By enhancing user competence, we help you get the most out of your equipment and ensure safety and accuracy in laboratory operations.
Consultation & Custom Solutions
Setting up a new laboratory or expanding an existing one can be daunting. Golden Rays Scientific offers consultancy services to help plan and design your lab setup and workflow. Drawing on our experience, we can advise on optimal equipment layout for efficiency and safety, help you choose the right mix of instruments for your application, and even assist with compliance to local laboratory standards and regulations. For specialised needs, we provide custom solutions – for example, sourcing a rare piece of apparatus, customizing a laboratory furniture layout, or integrating multiple instruments into a cohesive system. We treat every client’s problem as our own and work creatively to solve it. This consultative approach ensures you get a tailored solution that truly fits your purpose.
From the moment you purchase an item from us, our relationship begins, and we support you through the entire lifecycle of the product. Installation, calibration, regular check-ups, troubleshooting – you can count on us at every step. Even for products you may have bought elsewhere, we’re happy to extend our maintenance and calibration services where possible, because our ultimate aim is to uplift the standards of laboratory operations across Sri Lanka.
If you have any questions about our services or need assistance with a specific issue, please Contact Us. Our service coordinators will schedule a visit or consultation at your convenience. With Golden Rays Scientific, you gain a dependable service partner committed to your laboratory’s success.